Returns

Right of withdrawal for consumers and users

You have the right to withdraw from this contract within 14 calendar days without justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at:

  • CENTER INFORMÀTIC DEL BERGUEDÀ S.L.
  • Address: Paseo de la Indústria nº 48, 08600 Berga, Barcelona
  • Contact phone: 938222258
  • Email: info@cibpcs.com

your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory.

DOWNLOAD FORM

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires

Consequences of withdrawal

In case of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a different delivery method than the least expensive delivery method. that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any expenses as a result of the refund. We may retain the refund until we have received the goods, or until you have presented proof of the return thereof, depending on which condition is met first.

You must return or deliver the goods directly to CENTER INFORMÀTIC DEL BERGUEDÀ S.L. located at Paseo de la Indústria nº 48, 08600 Berga, without any undue delay and, in any case, no later than within 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered fulfilled if you return the goods before the deadline has expired.

You must bear the direct cost of returning the goods

You will only be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics and operation of the goods.

Exceptions to the right of withdrawal

The right of withdrawal will not be applicable to contracts that refer to:

  • The supply of goods made according to the specifications of the consumer and user or clearly personalized.
  • The provision of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.


More about returns

What is the deadline to make returns?

  • You have the right to withdraw from this contract within 14 calendar days without justification.
  • The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired the material possession of the last of those goods.

¿Who pays the shipping costs in the returns?

  • The return shipping costs will be borne by the customer, as in the original order the shipping costs were paid by cibpcs.com, will be subtracted from the total amount to be returned.

¿Is there an article that can not be returned?

  • The right of withdrawal will not be applicable to contracts that refer to:
    • The supply of goods made according to the specifications of the consumer and user or clearly personalized.
    • The supply of sealed goods that are not fit to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
    • The supply of goods that after delivery and taking into account their nature have been inextricably mixed with other goods.
    • The provision of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.

¿How can I make a change?

  • You can place a new order after receiving the money of the return, since the return and the new order are independent processes.